For Referrers

(1) Why would I refer to your clinical team when I can refer to separate clinical services who are on our preferred provider list?

Remedy's pathway is fully integrated - all the clinicians communicate continuously with each other to ensure a collective effort towards achieving the client's objectives.

Remedy's model provides very early access to assessment, intervention and therefore progress.

Remedy's pathways are coordinated by an experienced Consultant in Rehabilitation Medicine. 

Remedy's pathways are unique in being able to deliver high intensity rehabilitation when required.

Remedy's clinicians are highly experienced in the rehabilitation of complex, life changing injuries.


(2) What do you mean by Consultant-led?

As in any other field of medicine - whether it be cardiology or cancer care - the assessment and treatment of a complex condition should be led by a Consultant physician with training and experience in that specialty who is able to lead a multi-disciplinary clinical team to achieve the optimum outcome for the patient. So it is in Rehabilitation Medicine, although there very few suitably experienced consultants in musculoskeletal rehabilitation outside the military system.

(3) Do you have links with other external healthcare providers to enable integrated patient care?

Remedy Healthcare UK has partnered with ProActive Prosthetics, The Clavadel Centre and Kingston Rehabilitation Centre, as well as having close working relationships with many other healthcare providers. We also have a network of colleagues who specialise in specific aspects of complex trauma rehabilitation, including nutritionists, pain management specialists, podiatrists, orthopaedic surgeons, plastic surgeons, radiologists and others.

(4) What experience do your clinicians have?

Our clinicians have a wide range of experience of interdisciplinary rehabilitation of musculoskeletal injury. The majority have worked at the military rehabilitation unit, DMRC Headley Court and many have worked in other high performance environments, including elite sport.

(5) The Rehabilitation Needs Assessment Clinic (RNAC) or Specialist Amputee Needs Assessment Clinic (SANAC) report sounds similar to an Immediate Needs Assessment (INA) report written by Case Managers. How are they different?

The INA is currently used as the first step in determining a client's rehabilitation needs and meets the requirements of the Rehabilitation Code. The INA will identify the client's medical and social needs with a view to recommending treatment, including any need for further assessment and complex rehabilitation in cases of serious injury.

The RNAC or SANAC report does not cover all aspects of an INA, but aims to identify the full spectrum of clinical rehabilitation needs of the client and then to set out a detailed pathway to achieve the agreed outcomes. The key difference is that the RNAC or SANAC report is written by a highly experienced clinical team that are able to map out and deliver the rehabilitation pathway and can be completed very early in the client's journey to recovery.

(6) Do you provide updates to the referrer on the client's progress?

Yes, we provide formal MDT reports with updates, outcome data and recommendations on any further rehabilitation needs (including projected costings) at each stage in our pathway.

(7) What are the prices for your services?

Please contact Remedy for a copy of our current Price List.

(8) How do your prices compare with less intensive, non-residential rehabilitation services?

Contracting separate, non-integrated services over a longer period of time (as is the more usual current situation) costs more for the equivalent clinical input than our programmes.

(9) What are your referral criteria?

Please find our referral criteria here

(10) When is the best time to make a referral for rehabilitation?

Generally, the earlier the better. It is well recognised that early assessment and intervention improves eventual outcome.

(11) How do I go about making a referral?

Either complete the Referral Form here or contact Remedy directly to discuss the referral. 

(12) Am I able to discuss my client's case with a member of your team prior to making a referral?

Yes certainly. Please feel free to get in touch via our Contacts Page

(13) What geographical areas do your rehabilitation services cover?

Remedy is based in Surrey and currently only able to provide the full pathway to clients living in SE England. Assessment and recommendations for further rehabilitation - the RNA and SANA clinics - are open to anyone able to travel to our clinics in Surrey and London.