Frequently Asked Questions

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Patient FAQs

Do you accept self-referrals?


Generally not, but we are very happy to discuss individual circumstances to give advice and help if we can. Please contact us to discuss further.




You refer to the Military model of rehabilitation. Will I be expected to have the same mindset and fitness as a military soldier?


Absolutely not! The military model of rehabilitation is based on using exercise as a therapeutic tool in a group setting to improve function. We use the same principles of exercise (in all forms and at all levels) as an important element of our rehabilitation programmes to enhance function. We also make use of the undoubted benefits of undergoing rehabilitation amongst others who are on a similar pathway - the 'esprit de corps' or peer support that group-based activities bring. We also aspire to the highest levels of function achievable, and encourage our patients to aim high.




Can I have the same clinicians throughout my rehabilitation pathway?


Yes. The Remedy clinicians work both in the community and on our residential courses. We always endeavour to maintain continuity of care, as we recognise this will always add value and improve outcomes.




What should I expect from my stay at the Kingston Rehabilitation Centre or the Clavadel?


The Kingston Rehabilitation Centre and the Clavadel are both modern, purpose built care centres specialising in post-operative, rehabilitation and convalescent care. Most clients at the Clavadel centre are recovering from elective operations, such as hip & knee replacements, whilst those at the Kingston centre are undergoing rehabilitation from neurological injury or illness. In each centre there are usually a small number of clients with more complex injuries whose rehabilitation is delivered by the Remedy Healthcare team. Facilities and services at The Clavadel and at Kingston are of a very high quality and include 24 hour nursing support in a relaxing, friendly environment. All rooms are large with en-suite facilities and all meals & drinks are provided. Remedy Healthcare clients benefit from receiving @15 hours of 'one-to-one' therapy time each week from our specialist team, with the content and intensity of the programme being adapted to meet their individual needs.




Where are The Clavadel and Kingston Rehabilitation centres?


The Clavadel is in Guildford in Surrey - post code GU1 2JH. Kingston Rehabilitation Centre is in central Kingston - post code KT1 2TQ.




If my spouse/partner/parent/friend wanted to visit me during my residential stay at the Kingston Rehabilitation Centre or the Clavadel, is this possible?


Certainly - we encourage our patients to involve their loved ones in their rehabilitation journey. Loved ones are often excluded from 'treatment time' and can feel marginalised and excluded from the rehabilitation process. We believe that the more they understand the journey you are on, the better able they are to support you along the way.




I require assistance with some of my daily tasks, would I still be appropriate for your residential rehabilitation services?


Yes, absolutely. At the Clavadel and Kingston you will have 24 hour nursing support to help with any daily tasks.




What is your privacy policy?


Please visit: https://www.remedyhealthcare.co.uk/privacy-statement to view our privacy policy.





Referrer FAQs

Why would I refer to your clinical team when I can refer to separate clinical services who are on our preferred provider list?


Remedy's pathway is fully integrated - all the clinicians communicate continuously with each other to ensure a collective effort towards achieving the client's objectives. Remedy's model provides very early access to assessment, intervention and therefore progress. Remedy's pathways are coordinated by an experienced Consultant in Rehabilitation Medicine. Remedy's pathways are unique in being able to deliver high intensity rehabilitation when required. Remedy's clinicians are highly experienced in the rehabilitation of complex, life changing injuries.




What do you mean by Consultant-led?


As in any other field of medicine - whether it be cardiology or cancer care - the assessment and treatment of a complex condition should be led by a Consultant physician with training and experience in that specialty who is able to lead a multi-disciplinary clinical team to achieve the optimum outcome for the patient. So it is in Rehabilitation Medicine, although there very few suitably experienced consultants in musculoskeletal rehabilitation outside the military system.




Do you have links with other external healthcare providers to enable integrated patient care?


Remedy Healthcare UK has partnered with ProActive Prosthetics, The Clavadel Centre and Kingston Rehabilitation Centre, as well as having close working relationships with many other healthcare providers. We also have a network of colleagues who specialise in specific aspects of complex trauma rehabilitation, including nutritionists, pain management specialists, podiatrists, orthopaedic surgeons, plastic surgeons, radiologists and others.




What experience do your clinicians have?


Our clinicians have a wide range of experience of interdisciplinary rehabilitation of musculoskeletal injury. The majority have worked at the military rehabilitation unit, DMRC Headley Court and many have worked in other high performance environments, including elite sport.




The Rehabilitation Needs Assessment Clinic (RNAC) or Specialist Amputee Needs Assessment Clinic (SANAC) report sounds similar to an Immediate Needs Assessment (INA) report written by Case Managers. How are they different?


The INA is currently used as the first step in determining a client's rehabilitation needs and meets the requirements of the Rehabilitation Code. The INA will identify the client's medical and social needs with a view to recommending treatment, including any need for further assessment and complex rehabilitation in cases of serious injury. The RNAC or SANAC report does not cover all aspects of an INA, but aims to identify the full spectrum of clinical rehabilitation needs of the client and then to set out a detailed pathway to achieve the agreed outcomes. The key difference is that the RNAC or SANAC report is written by a highly experienced clinical team that are able to map out and deliver the rehabilitation pathway and can be completed very early in the client's journey to recovery.




Do you provide updates to the referrer on the client's progress?


Yes, we provide formal MDT reports with updates, outcome data and recommendations on any further rehabilitation needs (including projected costings) at each stage in our pathway.




What are the prices for your services?


Please contact us for a copy of our current Price List




How do your prices compare with less intensive, non-residential rehabilitation services?


​Contracting separate, non-integrated services over a longer period of time (as is the more usual current situation) costs more for the equivalent clinical input than our programmes.




What are your referral criteria?


Please find our referral criteria here.




When is the best time to make a referral for rehabilitation?


Generally, the earlier the better. It is well recognised that early assessment and intervention improves eventual outcome.




How do I go about making a referral?


Either complete the Referral Form here or contact Remedy directly to discuss the referral.




Am I able to discuss my client's case with a member of your team prior to making a referral?


Yes certainly. Please feel free to get in touch here.




What geographical areas do your rehabilitation services cover?


Remedy is based in Surrey and currently only able to provide the full pathway to clients living in SE England. Assessment and recommendations for further rehabilitation - the RNA and SANA clinics - are open to anyone able to travel to our clinics in Surrey and London.




What is your privacy policy?


Please visit: https://www.remedyhealthcare.co.uk/privacy-statement to view our privacy policy.