Why does Remedy Healthcare need personal information?
We always strive to deliver the best possible rehabilitation programmes with optimum outcomes for our clients. To achieve this, we need to gather specific information about our clients and, at times, share our experiences and learning with the wider musculoskeletal rehabilitation community. This is why we collect and use personal information. Having this information also helps us to contact you in the best and most appropriate way to share information that is important to you.
What information do we collect?
Information we may collect includes:
Contact details such as name, address, email address and telephone number;
Date of birth, age, gender and health/medical information (e.g. when you are referred in to one of our clinics or rehabilitation programmes);
Information about your interactions with us through email, post, on the phone or in person (i.e. the date, time and method of contact);
If you are a minor (under 16 years old), we may collect the name and contact details of a parent or guardian;
Any other relevant information you share with us about yourself, including your interests.
How do we collect your information?
We do NOT buy data from 3rd parties.
We collect information about you whenever you directly interact with us. For example, these interactions could be via telephone, email, social media platform engagement or through our web-site.
We may also receive information about you when you interact with third-parties with whom we work. For example, where a law firm, case manager or NHS provider makes a referral to us.
How do we use your information?
We use your information in a number of ways, including:
To provide you with the latest news concerning our services;
To inform you of appointment details, programme timetables and other important information relating to your rehabilitation programme;
To analyse and improve our internal business processes, measure our outcomes, plan our services and improve the content/operation of our website (Note – these details are always anonymised such that individuals cannot be recognised);
We may contact you for marketing purposes by email if you have agreed to be contacted in this manner.
We do NOT make automated decisions or do profiling based on the data we hold.
Do we process ‘sensitive’ personal information?
If you enquire or participate in any of our rehabilitation programmes, we collect information about your health and physical welfare in order to identify the most suitable programmes for you.
How is this information kept?
We securely process and store your information on password protected and encrypted databases and/or secured filing systems. We do everything possible to make sure that your data cannot be accessed by anybody who shouldn’t have access to it.
How long is the information stored for?
Under new data legislation, everyone has the “right to be forgotten”. This means we will only keep your data for as long as is reasonable and necessary.
If you give us consent to contact you, this consent will last for 5 years. After 5 years, we will contact you to ensure that you still consent to receive our communications.
Do you share my personal data with any 3rd parties?
We will never share your information with anyone without your explicit consent. An example might be if your legal team required some of your information. These data would only be released with written consent from yourself.
We may anonymise data without names, addresses and other personal details when compiling case studies or statistics to demonstrate the impact of our programmes to other potential clients, referrers or potential collaborators.
Can I have access to the information you hold about me?
Yes. You can make a written request to access all personal information we hold about you. (We may charge a small fee for this).
Who do I contact about the information you hold on me?
Remedy Healthcare Ltd
tel: +44(0)203 488 8616
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk